Heromotocorp — problem with self start and acceleration system

Address:

C Block Paryavaran complex Ignou road new delhi 30, 110030

This mail is regarding maestro edge 125 fi, vehical reg. No. Dl3sel3735 scooty which i had purchased on 25th october 2019 on my brother’s name mr. Praveen kumar prasad from pashupati motors, 84 adhchini, sri aurobindo marg, new delhi-17. Since i purchased it i am facing the problem with self start and acceleration system. When i accelerate it after 40 km/hr it sounds as if i am accelerating it at 80km/hr speed and acceleration gets heavy.

On 8th december i gave scooty for 1st service to pashupati motors, neb sarai service centre (Invoice no. 10376cl19v12738 and job card no.[protected]rjc[protected] and informed them regarding the problem i am facing that every time i need to apply kick to start the scooty and acceleration gets heavy. They called me on the same evening to handover scooty and confirmed me that both the problems are solved.

On the very next day again i faced same issue. Again i went to them on 11th december and after keeping it for 6 days they handed over scooty to me on 19th evening and said that the engineer from the company has checked the scooty and now everything is fine. (Date mentioned on the delivery slip is 13th december but they handed over to me on 19th december 2019 evening-attached).

On 20th morning (Today) when i started the scooty it stopped after 2 minutes and did not start even applying kick. Now again i have handed over scooty to them. The employee from service centre who had came to hand over the scooty to me said that i need to apply left hand break and at the same time while self starting it need to give some acceleration also. Does it make a sense? This kind of technology is being provided by heromotocorp? I am highly disappointed by this scooty which is handed over to me. How come this scooty came to showroom and then to me without checking that it has a problem with self start?

I purchased top model maestro edge 125 fi worth rs. 76000/- having thought that this is the best company in two wheelers with bestest product. Is this what i am getting in return? I could also have purchased honda activa 125 but did not. It means i should have followed the footstep of my friends those purchased honda scooties. It means i am wrong. I had not expected this from heromotocorp product.

I request you to please change this scooty. I have paid entire amount to heromotocorp and does not deserve defective scooty.

I expect a reply from your end asap.

Please do the needful.

Thanks and regards

Arun kumar prasad