Hindustan Petroleum Corporation [HPCL] — Gas Booking Failed but Payment Deducted

ranjith99

from Bengaluru, Karnataka

Oct 23, 2025

Address: Bengaluru

Dear Team,
I attempted to book a gas cylinder through your website on[protected] at approximately 2:19 PM IST. The payment was made via Google Pay (UPI) and the amount was successfully deducted, but the booking did not go through. It has now been over 24 hours, and the amount has not been refunded.
Below are the transaction details for your reference:
- Booking website: https://myhpgas.in/myHPGas/PortalLogin.aspx
- UPI Transaction ID:[protected]
- Payment Method: Google Pay (UPI)
- Screenshot of payment confirmation is attached.
Kindly look into this issue and advise on the next steps or initiate the refund at the earliest.

Regards,
Ranjith

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Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.

Oct 24, 2025

Updated by ranjith99 Can you please help in resolving this issue for refunding the amount.

Nov 01, 2025

Updated by ranjith99 Can any one update on this issue?