Hindustan Petroleum Corporation [HPCL] — LPG gas blocked

Address: Mundra port, Kutcch -Bhuj Gujarat

I am writing to formally lodge a complaint regarding the sudden blockage of my LPG gas connection without any prior notice or explanation. I had booked a cylinder approximately two months ago, and now I am unable to make any new bookings.

Despite multiple attempts to contact your 24x7 customer care service, I have not received any proper response. The server has been down for over 12 hours, and the representatives are either unavailable or unable to provide any assistance.

This situation has caused significant inconvenience to my household. I kindly request you to:

Provide a clear explanation for the blockage of my LPG connection.
Reactivate my connection immediately.
Ensure the delivery of the previously booked cylinder or refund the amount if already paid.
Improve the responsiveness of your customer care services.
Please treat this matter as urgent and resolve it at the earliest. I am attaching all relevant details below for your reference.

Details:

Name: Parikshit Kumar patel
Consumer Number: 617175
Distributor Name: Nirmal gas services Mundra Kutch Bhuj
Booking Reference Number (if available): no
Address: A block, 39/8 Samundra Township, Mundra Gujarat
Contact Number: [protected]
I look forward to your prompt response and resolution of this issue.

Sincerely,
Parikshit