Hindustan Times — fraudulent transaction by shine.com

Hi,
My name is joydeep banerjee and i'm a 47-year old working professional residing in kolkata.
I want to share my recent experience with the fraudulent services provided by shine.com. I request you to kindly take note of the below incident-

1. I was contacted by a sales executive of shine.com, mr. Dheeraj ojha, on 18th nov 2017. He suggested that i should 'upgrade' my shine.com account to a 'premium level', the charges for which were around rs. 4, 000 (Four thousand only).

2. On my agreement and payment of the said amount, he said that there were certain 'integral follow-up' courses for which i had to enroll, failing which my account would not be upgraded. I had no desire or need to opt for any courses, but did not wish to lose my four thousand rupees either.

3. The courses offered to me were of a beginner-level, and not relevant to me. However, i ended up paying in excess of rs. 70, 000 (Seventy thousand). When i realized how i had been cheated, i immediately requested them to stop all services and initiate a refund of my money. All this happened on saturday 18th nov 2017.

4. Since that day, i have written countless emails and have spoken multiple times to all shine.com executives, for a resolution to this issue. I was offered a 40% refund on 20th jan 2018, by ms. Bhawna mehta, but that offer was subsequently refused.

I understand that shine.com has similarly cheated others in the past. What i do not understand is why do you guys continue to cheat unsuspecting people like this. This is definitely not an example of 'ethical business practices'.

Even though my past emails have been deleted, i will not rest till i get a full refund of my hard-earned money.