Hindustan Times — Non-receipt of ht subscription coupons

I am resident of Noida mobile no- 874****862, email ID- diwakar.bhel.[protected]@gmail.com and let me describe the details in chronological order in brief :-
1. I had constantly got call for coupon subscription from HT around 8-10 times for subscribing for coupon before issuing of cheque.
2. I issued cheques in Dec-16 to HT times representative and cheques of Rs 899 & Rs 599 cleared on 04/01/17 & 16/01/17 respectively.
3. I had received an SMS on 16/01/17 for delivery of HT subscription coupons by BSA courier. (Tracking no- RA3231752)
4. Then, I called HT customer service again. This time it was told to me that coupon was sent early hence it has been recalled from courier and will again be sent soon after January-17 i.e. during 1st week of February-17.
5. I called again around mid-Feb to HT CS as coupons were not yet received. This time they told me as courier agency (BSA courier) could not deliver your coupons and they will send it through rider within a week.

As described above, I have been following up for coupons for last three months & last time I called customer care on 02/03/17. This time, i have been given coupons nos. by HT executive as 17R0005527 & 17R0014522 for english & hindi newspaper respectively. The HT CS executive told me that they had dispatched coupons to the area in charge Mr. Sunil Choudhary (contrary to sending it through rider as earlier promised) & he will give it to the vendor. Vendor could not able to get from Mr Sunil Choudhary whose contact no was not shared with me for unknown reasons. My news paper vendor Mr Suresh, told me that I should have given cheques to him directly not to the HT representative as they are fooling customers, however he ensured that he will try again to get my coupon from HT area in charge.

It is also a noticeable fact that I have not got any single call from either from HT or any courier agency till date to inquire whether I have received coupons or not. Ironically, I got several call from HT for subscription until i issued cheques.