Hindustan Times — subscription coupons not delivered even after successful payment

Address:

110096

I have done online payment for hindustan times newspaper subscription for a year, but the coupons not delivered at my address. I also have done complaint against it but they closed the issue without any necessary action. details for subscription attached herewith.
Kindly do needful and provide me either my payment back or provide me with coupons.
My mail id is pal.[protected]@gmail.com
Mobile no is:-[protected]