[Resolved]  Hindustan Unilever — I still cant imagine company like HUL cheating people like this

Address:

Mumbai City, Maharashtra

I bought Pureit last year with great expectations from HUL. I had been a user of Eureka UV for more than a decade. Besides the lower UV wattage, recurring cost was an issue with Eureka and as HUL quoted 3000l o[censored]se before replacement for a CFL, I believed the recurring cost would be less. However, water started leaking just at the end of 3month o[censored]se. We called in service center and the representative asked us to change the CFL. We are a family of 2, both working, and have our drinking needs satiated from outside during the day time. As per 3000l quoted number, it comes out to be 33ltr o[censored]sage / day for us, which would not be a case even if we wash clothes in filtered water. When we told him that its just 3 months from the date of purchase, he told us that it is a problem with a pressure as you are on the 9th floor in the 18th floor building. He asked us to put a pressure valve for more than a 1000bucks and we obliged. The problem however didn't end there. Every 3month we continued to receive a change in CSF light or leaking water. In today, I received the "change CSF" indicator for 4th time bringing my overall cost of maintenance to Rs4000/year. Had company not claimed of wrong numbers, I would have happily bought Eureka and paid ~Rs1500 for per year maintenance.

I still cant imagine company like HUL cheating people like this but I cant get 4th time unlucky with the same product. In addition, if its a faulty product, I would like HUL to make the corrections to the same and train its service personal who sell unnecessary accessories for unwanted reasons. I would appreciate if this complaint helps sort the issue.