[Resolved]  Hindustan Unilever Limited — HP Pureit Purifier - Poor working & Servicing

Address:

Chennai, Tamil Nadu

My name is D Jagannathan, mobile number is [protected] from Chennai I bought a Hindustan Pureit 23 L Advanced Purifier in the month of Sep'13. It worked very fine & I would be cleaning the purifier once in 15 days since my usage is very less (If the transparent chamber is full, the water will be emptied in 2 days) In the month of Feb'14, I ordered for a Germ Kill Kit in HP Pureit Customer Care and they sent a person from Dynamic Agency, Anna Nagar, Ch-40 and the Person replaced the Germ Kill kit and got Rs.540 from us. After 10 days, the purification got stopped and I tried cleaning the purifier and it has not worked out. I called the Customer Care and they sent a person from same company and he did some cleaning & went off. Again after a week, the same problem happened and the same person came & did something & went off. Again after a week, the same problem happened. I called the Customer care and asked why this problem is continously happening. The service people came & replaced the carbon purifier (just bought before 30 days) and went off. (happened in Mar'14) Now again, the purifier need cleaning every 5 days & it takes 7-8 hours to have water collected in transparent chamber. Yesterday, I gave a complaint yesterday(24th April) and the Service people came today(25th April) and said the Puriifer needs to be cleaned every 7 days. If my usage is very less & if purifier need cleaning every 3 refillings, I am not satisfied with the product and the Customer care people said it is enough for cleaning every 15 days. Need an immediate action & replacement of the Purifier else the Court will give Justice to me & Penalty for the Company