[Resolved]  Hindustan Unilever Ltd — Product defect

Address:

Chennai, Tamil Nadu

Hi am Sneha Desai from Chennai. I went to express avenue mall today for shopping . I later headed to lifestyle store for cosmetics, I picked up Lakme absolute forever silk eyeliner - grey matte colour. Mrp is Rs 425 discounted value is Rs 379.30, I paid the money and got the product, it was in a sealed condition. When I came home I was waiting to try the eye colour . I opened the sealed plastic cover and twisted the pencil ( it is a twister, had to be twisted in clockwise direction then the led comes up ) in clock wise, nothing happened ! The led didn't come up at all ! Then I tried tried, finally after a while the led came up, but it didn't go back ! How will I close the cap ? Then I realised the product is defective . Lifestyle does not exchange cosmetic products. I have been cheated by HUL, what quality check are they doing ? Isn't this cheating a common man ? Rs 379.30 is not a small amount. Please help ! Need resolution immediately !