Hindustan Unilever Pureit — Poor after sales service

Address:

Mumbai City, Maharashtra

I had requested for Battery replacement for my PureIT Marvella. HUL service executive changed the battery but gave another bill saying that the joints have leakages. I have immediately asked to replace it. When we start the machine it started leaking like tap water. We again called the service executive. In my absence he told my wife that ' I told sir that all 5 joints are leaking (which was never happened). I may not be water purifier expert but as a layman I can assure its a case of Incompetency of servicing agent. When asked explanation, some regional manager told me that it happens as a part of wear and tear. As per my understanding leakage have speed and it does not starts like a tap water. Now they are covering their side giving some stupid Technical reasons. People should know what to expect when you book replacement of battery. "Sir battery toh change kiya hai but aapka yeh kharab hai isko change karva lo nahi toh..."take care...Parashar