[Resolved]  Hindustan Uniliver — New Pureit With Old kit (Battery)

Address:

Burdwan, West Bengal

Sir, Sub: New Pureit with used kit (battery) I purchased Advance 23 ltr Pureit on 22.10.2014 from M/S Rudra Enterprise, Asansol-4 (Mob. No. [protected]) under exchange offer. Their men brought the equipment at my house and install it, took Rs. 2500/- and get my signature on the cash memo no. 6247 dated 22.10.14. After draining out first water completely through tap I used the water and found the presence of chlorine smell. I again drained out the water completely through the tap but the smell did not go. I lodged my complaint on 24.10.2014 vide no. C[protected] with pureit customer care . On 26.10.2014 I was given wrong information by Pureiy Custermer care through SMS that my complaint has been attended. I made several calls to Mr. Katik Team Leader of Pureit Asansol who admitted that the carbon polisher is broken and promised me to replace it. Just now I opened the equipment as per the instruction given in the manual and found that the dealer has willfully given the used and old Advanced Microfiber Mesh and Carbon Polisher. I found that Advanced Microfiber Mesh is dirty and carbon Polisher is broken. My Serial No. of my Pureit Advance 23 ltr is RPA [protected]. It is shame on the part of Hindustan Unilever to supply such product which is the concern of health of people. I, therefore, expect that my your team shall attend and replace the used kits immediately. Regards Ghazanfar Husain, DU- 51, Type A-1, Rail Vihar, PO. RK Mission, Asansol -713305 (Near Sentrum Mall, HLG Hospital) Mob. No. [protected]