[Resolved]  Hitachi (Asia Sales Agencies) — New Cassette Ac not working since purchase

Address:

Chennai, Tamil Nadu

I bought a Cassette Ac on the 7th of Feb from a dealer ASIA SALES AGENCIES. Old # 809/New # 128 Anna Salai. Opp L.I.C Bldng Chennai 600002. The product is HITACHI SPL. 2.0 Ton Cassette Ac. It was fixed a couple days after that by the Hitachi team. The ac and compressor was working fine the first day and it stopped working the next day. I had given many complaints and after 5 to 6 repeated complaints they showed up and tried to fix the problem and fixed it by making me buy a new Stabalizer for which I had to spend 4500 besides the 86750 for the AC. It worked for a day and stopped. I had not switched on the ac again for a month as that room was getting rennovated. And for the last 3 weeks im facing the same problem all over again. Despite so many complaints they r refusing to replace it as Its my loss coz I would have to break the false sealing. Mr. Aiyappan from Hitachi [protected] contacted me and said that he would change the board. He brought the board and cdnt fix it again coz the fuse went out apparently from the ac. Y on earth did they sell me a defective piece in the first place and now im sitting here wasting months and months for the stupid response team from Hitachi. By far the worst customer service ever. The worst product ever. I need a replacement at any cost since the dumb team cant solve an issue. Or else I need to forward this case to the Consumer Court. Fix the bloody problem.
Imdad Mecca
[protected]
No 6/B Nawab Habibullah Ave, 2nd St, Anderson Road, Chennai 600006