[Resolved]  Hitachi — hitachi refrigerator

Address:

Lucknow, Uttar Pradesh, 226010

I purchased Hitachi Refrigerator on 20th Oct 2017 but to my despair in just 20 days there were several defects lie Freezer not working there was Ice all over, Te door of the freezer and the main door was loosened, the chiller, Both the trays and the baffle tray were cracking, the polish got tarnished, the legs were shaking etc etc . It seems that a defective second hand product was handed over to me. I am really disappointed to have purchased such a defective product from a repute company like Hitachi. I made umpteen no of complaints at the call centre and vis mails but of no avail. Your representative Mr Krishna came but was very rude and did not listed to any of the complaints asked the no of the senior . He gave the no of Mr Imtiaz who never picked up the call. I want my money back or replacement of the product. Hope you guys will react and will resolve my issue. I called up the call centre today also and wanted to peak to the supervisor but the agent was unable to transfer my call and was of no use
Also advised by your agent in my previous call at the call entre by the agent named Ripple that I should speak to the senior of the technician who visited my home. After umpteen no of calls that I made to Mr Imtiaz, he picked up my call and was very rude to me and straightforward told me that my fridge will not be replaced, come what may. I did not expect such a response fro a senior of your company. These people are tarnishing the image of your company. ls help urgently. Expect a positive response from the second level escalation.
I purchased Hitachi Refrigerator on 20th Oct 2017 but to my despair in just 20 days there were several defects lie Freezer not working there was Ice all over, Te door of the freezer and the main door was loosened, the chiller, Both the trays and the baffle tray were cracking, the polish got tarnished, the legs were shaking etc etc . It seems that a defective second hand product was handed over to me. I am really disappointed to have purchased such a defective product from a repute company like Hitachi. I made umpteen no of complaints at the call centre and vis mails but of no avail. Your representative Mr Krishna came but was very rude and did not listed to any of the complaints asked the no of the senior . He gave the no of Mr Imtiaz who never picked up the call. I want my money back or replacement of the product. Hope you guys will react and will resolve my issue.
I called up the call centre today also and wanted to peak to the supervisor but the agent was unable to transfer my call and was of no use .
Also advised by your agent in my previous call at the call entre by the agent named Ripple that I should speak to the senior of the technician who visited my home. After umpteen no of calls that I made to Mr Imtiaz, he picked up my call and was very rude to me and straightforward told me that my fridge will not be replaced, come what may. I did not expect such a response fro a senior of your company. These people are tarnishing the image of your company. ls help urgently. Expect a positive response from the second level escalation. I purchased Hitachi Refrigerator on 20th Oct 2017 but to my despair in just 20 days there were several defects lie Freezer not working there was Ice all over, Te door of the freezer and the main door was loosened, the chiller, Both the trays and the baffle tray were cracking, the polish got tarnished, the legs were shaking etc etc . It seems that a defective second hand product was handed over to me. I am really disappointed to have purchased such a defective product from a repute company like Hitachi. I made umpteen no of complaints at the call centre and vis mails but of no avail. Your representative Mr Krishna came but was very rude and did not listed to any of the complaints asked the no of the senior . He gave the no of Mr Imtiaz who never picked up the call. I want my money back or replacement of the product. Hope you guys will react and will resolve my issue.
I called up the call centre today also and wanted to peak to the supervisor but the agent was unable to transfer my call and was of no use .
Also advised by your agent in my previous call at the call entre by the agent named Ripple that I should speak to the senior of the technician who visited my home. After umpteen no of calls that I made to Mr Imiaz, he picked up my call and was very rude to me and straightforward told me that my fridge will not be replaced, come what may. I did not expect such a response fro a senior of your company. These people are tarnishing the image of your company. ls help urgently. Expect a positive response from the second level escalation.

• My issue is still not resolved.Nobody is there to take care of the complaint. I receivd a call from Athar Ali on 8th July 2018 that inspite of so many defects in the fridge it cannot be replaced and moreover I have to pay all the charges if I want the refrigerator to be repaired. This is just not a professional behaviour from an esteemed company like Hitachi. I will be compelled to take up the matter further. Please also provide me the mail id / contact no of your highest escalation point or of the nodal officer