Hitachi Home And Life Solutions (India) Ltd. — Non existent after-sales customer care

Address:

Kolkata, West Bengal

Dear Sir/Madam, I am the owner of a Hitachi split air conditioner, model no: i-clean 1.2 TR. This is under comprehensive service contract no.1253 dtd.[protected]valid till[protected]. Overall from the inception of this contract, the service and the service response time has been dismal. My AC has been functioning erratically since[protected]. Their customer care number is always non-responsive. Hence their website was used to make a complaint on 20/04/14 and then again on 22/04/14 at 1550hrs without any response from their end. On 23/04/14 again we managed to contact customer care over phone and lodged the same complaint vide request no: [protected]. Till date there has been no call-backs or any attempts to service the same. You may please note that even the regular service schedules have not been maintained by them. We request you to kindly take up the matter with the concerned party. Kind regards, Capt. P.Naha [protected]