Hitachi Home & Life Solutions India [Hhli] — 1.5 ton split ac - 1.5tr hitachi kashikoi 5100x inverter - r410a - rsog518hdea


I have purchased one 1.5 Ton SPLIT AC - 1.5TR HITACHI KASHIKOI 5100X INVERTER - R410A - RSOG518HDEA in the year March 2021 . ( Raipur Electronics-Kharagpur, WB). Add-540/324/1, Inda, Kharagpur. WEST MEDINIPUR.-721305

Service request CALL- NO-[protected].
Hitachi complain ref no-80CE46A1347

Within less than 2 years I have noticed that the machine is giving less cooling day by day and Now it has stopped cooling. I have already lodged complain in Hitachi service Centre ( Call no-[protected]) and Technician visited and collected the machine to Hitachi Service centre for investigation and repair .
Now, I have received a call & mail from Hitachi service centre[protected] at 4.25 pm ) informing that the Indoor unit has been detected with leaks at multiple points and has to be replaced along with other accessories . According to service centre, the total anticipated expenditure will come around Rs 14, 000=00. I have also received a sms message that the call no- [protected] is pending due to payment .
How such a premier company like Hitachi sells such poor quality of (SPLIT AC - 1.5TR HITACHI KASHIKOI 5100X INVERTER - R410A - RSOG518HDEA) which becomes defective within 2 years troubling customers for waste of time and money.
Since it is a clear case of “MANUFACTURING DEFECT “ for which the indoor unit is detected with multiple leakage ( As informed from service centre over telephone on[protected] at 4.25 pm) it must be covered under “LATENT DEFECT LIABILITY PERIOD “ and the defective Indoor Unit should be replaced with a NEW INDOOR UNIT to be for compensating the cost of damage and harassment to an esteemed customer of Hitachi.
Kindly look after the problem and give an immediate solution so as to replace the defective unit free of cost and serve justice to a bona fide customer.
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