Hitachi Home & Life Solutions India [HHLI]

Hitachi Home & Life Solutions India [Hhli] — 1.5 ton split AC not working properly

Dheeraj Rajpal

Apr 24, 2022

Address:

Agra

This is regarding 1.5 ton split AC which I've purchased from Flipkart around a month back. It started giving issues from second week itself. My earlier complaint number [protected] was closed after 4 days without any resolution whereas the technician who visited me told sensor is faulty. Post which I called again and complaint [protected] was created around 12 days back to which the technician visited my place and diagnosed the PCB as faulty and placed request for a new one. He had visited my place on 12 April and told me we'll receive the new PCB in a week and he'll Change the same. I've been continuously trying to reach your customer care team and technician and not getting any satisfactory response from them. It's been around 20 days since I'm facing this problem and still not resolved yet. I want you to please return my AC and provide me the complete refund. I'm highly disappointed by the terrible customer service of Hitachi and have already wasted a lot of time on calls with the customer care. I want you to provide a resolution to this by today or I'll have to take strict legal action against Hitachi

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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2022

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Dheeraj,

We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Verified Support

Apr 25, 2022

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Dheeraj,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

May 02, 2022

Updated by Dheeraj Rajpal Again the AC is giving the same problem. Using it at 19-20 degree but not effective cooling. Buying Hitachi AC has become the biggest mistake of my life. Even after 4 visits the team is not able to diagnose the problem. I've wasted so much time following up with the customer care and the technicians. I want complete refund for my AC. Pl. initiate the process o[censored]ninstallation and pick up of the AC at the earliest and process the refund otherwise I'll be left with no choice but to take a legal action against Hitachi.