Hitachi Home & Life Solutions India [Hhli] — 1.5 ton split dual inverter AC

This is regarding SPLIT DUAL INVERTER 1.5 tonne AC purchased by me on 1st June 2019. I purchased this AC with 3 years warranty under BSES scheme in which below 5star rating AC is replaced by 5 star rating AC at price list agreed between Companies/dealers and BSES. Under that scheme there were 2 prices for same AC, one with 1year warranty and another with 3 years warranty. I opted for the higher price of AC which was coming with 3years warranty. Also i have been told by customer care executive that the warranty for PCB controller is 5 years. I am attaching a copy of my AC bill where it is clearly mentioned '3 year manufacturer warranty'.
Recently, I have placed a request for servicing on 16th april 2022 with Req No:[protected] with my registered Mobile No. On this request no one contacted and reached my home for servicing. On 11th may 2022 i got a message that my request is being cancelled due to 'Customer Not Contactable'.
Again i placed a complaint on 13th june 2022 with request No: [protected]. Technician visited finally but they are charging me with visiting charges and Gas refilling charges. Although it is very clear that it's PCB connector has got damaged. I showed my AC to my known person who is in such maintenance work only, as per him it's PCB connector needs to be replaced. Technician want to make money by charging me with gas refilling charges which is of no use. That guy was so rude and misbehaved with me.
Further i am denying the charges to pay because if hitachi technicians would have visited in april itself i would not have to bear these charges as my 3yrs warranty was applicable till 1/06/2022, but no one visited on my earlier request.
I would like to mention here that once already it's PCB has been replaced in may 2020. Such a pathetic quality by such a big brand name Hitachi. They are just charging for extended warranty but not providing complaints resolution. Really disheartened with the quality and after sales services. I want its PCB connector to be replaced as soon as possible.
Kindly Look into the matter and escalate my issue.
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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Nisha,

We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Jun 30, 2022
Updated by Nisha2012
i am waiting for you to connect me on ca.[protected]@gmail.com
Verified Support
Jul 14, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Nisha,

We understand that our team got in touch with you regarding your query and shared the requisite information in this regard. Do let us know if you need assistance with anything else.

Regards,
Team Hitachi
Jul 14, 2022
Updated by Nisha2012
They have cancelled my request and pcb connector has not been changed yet.
Verified Support
Jul 15, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Nisha,

We have highlighted the case again to the concern team. Kindly allow us some time to get back to you.

Regards,
Team Hitachi
Verified Support
Jul 19, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Nisha,

Our team has shared detailed information with you on your registered email ID. Kindly revert us back to the same to get further assistance regarding your concern.

Regards,
Team Hitachi
Jul 23, 2022
Updated by Nisha2012
I have received the mail on 14th July and i replied back on the mail on same day. Till then no response received. Pathetic after sales services from Hitachi. If my issue will not get resolved soon, i will go on higher resolution mechanisms.
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Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Jul 14, 2022
Verified Support
Dear Nisha,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Hitachi

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