[Resolved]  Hitachi Home & Life Solutions India [Hhli] — ac does not cool

Address:127/1 Diamond Harbour Road, Kolkata, West Bengal, 700063

I purchased a hitachi window ac last october after using a hitachi split ac happily in another home. But this ac started it's fault line from day 1. I started using it from the month of march.

I have already called for service thrice in the last 2 months. This is getting painful and never did i imagine such experience with a brand like hitachi.

1st time hitachi engineer came and said : your filter is unclean. Cleaned the filter, ac worked under par but okay for few days.

2nd time hitachi engineer came and said : your sensor got detached, i have attached.ac again worked under par but okay for few days.

3rd time hitachi engineer came and simply replaced the display, i don't know why.

4th time hitachi engineer came and again replaced the display, i don't know why.

Now again the ac has stopped cooling. I have no more energy to book repairs.

I can not keep booking for services and keep investing my time for a faulty ac.
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Jul 13, 2019
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
May 29, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Sushanta,

We do not want you to feel this way. Kindly share your mobile number or complaint number with us at hitachiindia.[protected]@gmail.com. And we assure you we will look into this right away.

Regards,
Team Hitachi
Verified Support
Jun 06, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Sushanta,

We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
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    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
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