Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — ac first time installation

vvh697

from Chennai, Tamil Nadu

Address:

600021

I bought a new hitachi 1, 5 ton inverter ac. I got a call on 1st july that a service person would come to my home on the same day. As i was in office i requested him to send the person on 2nd july around 10 am. I got a message with technicians number and name as sesumani. S. I just want to get the confirmation that he would be visiting my home on 2nd july. But he did not pick my phone. I could not take leaves and wait for him at my home expecting him to come on one fine day. You # can not even pick my phone and tell me when you would be coming. I will teach you a lesson for your rude behavior. I will go to any level of escalation including filing a suit.
I will inform in social media about your poor response.
Call number [protected]

Was this information helpful?

No (0)

Yes (0)

Jul 4, 2019

Complaint marked as Resolved

Installation is done and I was promised that the response from Chennai service team will be improved. AC is working fine

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Jul 02, 2019

Updated by vvh697 All together it was a frustrating experience. I am still worried about what would happen to my future service request with this reckless service team of HItachi. Fortunately the Sathya show room persons of washermenpet branch persuaded Hitachi team to sort this problem. The service person called Silambarasan of Hitachi did a good job in the end though the management persons of service team and other technicians are poor. They should be given a training on a topic called customer satisfaction. Call center of Hitachi is worst. They did not even file a complaint as there is a already a pending case of installation request.

Verified Support

Jul 02, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (vvh697),

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Jul 03, 2019

Updated by vvh697 Your customer service is very pathetic. No body called me until persons from the show room involved in this. Your service team has updated that they did not contact me as my phone was busy. But I was always calling them only. But nobody picked. hence I took off and waited and waited until service person called Silambu called me. What happened if I did not take leave on that day when he came. Why do not you inform me when you would be coming. I will escalate to pg portal and bring this to their notice if this happens next time. Why you guys did not bother to pick up when ever I called you to get an appointment from you for fixing. You either did not attend the call or disconnected the call

Jul 04, 2019

Updated by vvh697 A person called me and told me that the response management system would be improved at Chennai location in future. I hope that happens ASAP. The installation of AC is also done and AC is running fine from day before yesterday

Verified Support

Jul 05, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (vvh697),

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi