Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — ac not working

singhalsaurabh20

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir,

I had purchased the new hitachi ac and since then it is not working. After lot of followup the technician visited us and assured to get it replace. I have been following up with hitachi customer care every alternate day and escalated the issue to top management as well but no action taken yet. Hitachi team is fooling the consumer.
Complaint : [protected]

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Jul 28, 2018

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Saurabh,

Apologies for the inconvenience caused to you. We have escalated your complaint to our team and will get in touch with you soon.

Regards,
Team Hitachi

Jun 26, 2018

Updated by singhalsaurabh20 Dear Sir,

I have received similar kind of reply before as well when I escalated issue to higher management. I hope this time your team will take it on serious note.

Verified Support

Jun 27, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Saurabh,

We're closely following up with our concerned team on this. Please give us a little more time and we will ensure this is sorted out for you as early as possible. We request your cooperation on the same.

Regards,
Team Hitachi

Verified Support

Sep 20, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Saurabh,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi