Hitachi Home & Life Solutions India [Hhli] — Ac stopped working within 2 days of purchase and no one is replacing or reparing it after 3 days of registering complaint with custoner care.

Dear Sir,

4 days have passed already but my AC has not been replaced so far.
I have called helpline number 35324848 several times, but each time they are registering the complaint and saying within 48 hours it will solved.
But still my AC is not working and no one is even bothered to attend it.

I have got 3 service centre manager number as well [protected] and [protected] and [protected], but all the numbers are always busy, I am trying for 3 days.
Could you please help me in replacing / repairing the AC.

My complaint numbers [protected] has been closed by HITACHI without resolving the issue, didn't understand gow they can do it.

My other existing complaint number is -- [protected], which has been raised by HITACHI personnel on 04th April 2016, but again 48 hours has been passed without any update. ( From 1st of April i am waiting for the replacement of my AC )


Please let me know if there someways to escalate this matter.

The reported issue is as below:
[protected][protected]-----

AC is not working after 2 days of installation and the service man who has come told that the installation person has done something wrong so the indoor unit needs to be replaced.