Hitachi Home & Life Solutions India [Hhli] — Air conditioner

Address:

712124

Ma'am/ sir,

I, anwesha ghosh, am writing this letter on behalf of my father, debasis ghosh. My father bought a hitachi 1.2 ton air conditioner [model : 514 htn] from nibedita electronics at bhadreswar on the 30th of march, 2013. Everything was well and fine with the ac till last week. The yellow light of the ac stopped working. There was no problem with the electricity supply since the plug point light of the ac glowed a bright red. We called our family electrician, who, on examining the internal parts of the ac detected a fault in its circuit board. He got it repaired and reinserted it inside the ac. The ac worked for four- five days but we felt that the cooling was somehow less than what it used to be. The timer too, started working faultily. The timer stopped nearly two hours before the scheduled time. Yesternight, exactly at 3 am, the ac stopped working suddenly. None of the lights were working. Now, all the three lights [red, yellow, green] are continuously blinking together. The ac obviously is not working.
You might blame us for not calling the customer care executives in the first place. You might blame us for not registering for the amc on a regular basis. But i would like to ask you some questions. Hitachi is considered to be in the world of air conditioners what apple is in the world of phones and laptops. Why then, is our ac not working properly? Is amc the key solution to everything? The people who are sent by the company do nothing more than cleaning the internal net of the ac with soap water. I shell out so many bucks for the amc and then no fault occurs in my ac means my loss. I await your reply.

Yours faithfully,
Anwesha ghosh,
Bhadreswar, hooghly.