Hitachi Home & Life Solutions India [Hhli] — Amc taken but no service being given for my split ac

Address:	Ahmedabad, Gujarat, 110085
Website:	Hitachi-hli.com

My complaint number [protected] was registered on 2nd april, 2016. I have taken annual maintenance facility from hitachi on 23rd deb, 2016 for split ac 1.5 tn. My split ac is not working & not giving cool air. I have called up several times on customer care, they say they have noted, but no action is taken. Spoken to pardam on customer care, he said engineer is absent. Does hitachi have only one engineer with them to visit customer places and resolve issues.. My complaint is not being addressed, no engineer has visited our place. I am very disappointed with this service level and that too when i have paid for annual maintenance contract. I have also sent mail on [protected]@hitachi-hli.com regarding this complaint, i wonder do they check their nails or not.

And look at the customer care[protected], call is put on hold saying out customer care executives are busy right now. Pl register your phone number will all back. Despite doing everything no service is being given to us.

I am planning to buy another ac from hitachi but after this horrible experience i will have to change my mind.

Pl help.

Pl resolve my issue on an urgent basis.

Regards
Pushpinder mehta
[protected]
[protected]