Hitachi Home & Life Solutions India [Hhli] — Brand New AC not cooling(brought on April 2022,Not working from 22 May 2022):RAW318HEDO

Hitachi Home & Life Solutions India [HHLI]

Hitachi Home & Life Solutions India [Hhli] — Brand New AC not cooling(brought on April 2022,Not working from 22 May 2022):RAW318HEDO

R Rajiv2804 from Noida, Uttar Pradesh May 24, 2022 Jun 2, 2022 This thread was updated on Jun 2, 2022

I have bought new AC worth last month(April 2022) but now it is not cooling(24 May) and even in between these we were not at home for 15 days.So effectively AC was used only for 15-20 days only.Today Hitachi technician visited to checked the issue and he told that gas has been leaked.Now another technician will come and check leakage issue.Donot know when.Seriously!! Earlier I had LG AC and it worked fine with no issues for 6 years. I went with HITACHI based on the brand value but Looks Like company has shipped defective piece and that got installed at my house. Just wanted company to change this AC with new one at the earliest as this is only the high time when we use AC.Waiting for some positive immediate reply ? Was this information helpful? No (0) Yes (0)
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Jun 02, 2022 Updated by Rajiv2804 Its been more than 10 days and still not resolution provided from Hitachi.Pathetic after sales service! May be this is the last time as a buyer of Hitachi product fro me. See the brilliant responses from their support team from last 7-8 days. "I have highlighted your issue to the concerned team and assure you the best possible resolution. " REALLY IS IS WHAT YOU CALL AS CUSTOMER SERVICE!! Jun 02, 2022 Updated by Rajiv2804 Its been more than 10 days and still not resolution provided from Hitachi.Pathetic after sales service! May be this is the last time as a buyer of Hitachi product fro me. See the brilliant responses from their support team from last 7-8 days. "I have highlighted your issue to the concerned team and assure you the best possible resolution. " REALLY IS IS WHAT YOU CALL AS CUSTOMER SERVICE!!
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Hitachi Home & Life Solutions India [HHLI] Customer Care

from Gurgaon, Haryana

May 25, 2022

Verified Support

Dear Rajiv,

Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes.

We assure you we will look into this right away.

Regards,
Team Hitachi

Rajiv2804's [Complaint's author] reply, May 25, 2022

Done.
Yesterday Hitachi team checked the AC and found that compressor itself is not working.They asked to replace the compressor but as they have also done multiple things in the AC for fault checking(like pipe cut to fill the gas etc), I have asked them for the complete replacement of the AC unit.Can you please check and update what is the status of my request?
complaint# 22052500691/22052301365