[Resolved]  Hitachi Home & Life Solutions India [Hhli] — break down request number [protected] dated 04/06/2018 a/c remote not working

Address:	Ahmedabad, Gujarat, 380058
Website:	www.jci-hitachi.in

I have purchased 2.0 ton spit a/c of hitachi from ahmedabad dealer. The remote of this a/c was not working so i contacted dealer and he generated breakdown request no. [protected] on date 04/06/2018.
Till 07/06/2018 i kept silence but when nothing happened i contacted the dealer on 08/06/2018 and asked the status of my complain and they told that they have talked with hitachi service person and he is saying it will take 3 to 4 days. So i asked his contact and get his e-mail id on which i posted mail. Also i contacted customer care of ahmedabad and they gave me his mobile no. On contacting him on phone he told to collect remote from dealer on saturday. Also he replied this in my mail also.
But on saturday remote was not send to dealer. When dealer person contacted him he told that he has send it in courier you will get it. On monday when i contacted dealer they said that he is saying that remote is in warehouse send somebody to collect it. Dealer person send his men to collect it but return without remote as it was not there. Since last 2 days i tried to contact service person but he is not picking my phone. Also i had long chat regarding my problem on jci-hitachi website "live chat services option" but they also are not able to get my problem solved.
To-day i tried to contact service person from my land line phone and may be it was different number so he picked my call and now he is saying that he had only one remote and he has given it to another dealer who has raised complaint before me. Now you have to wait for more 4 to 5 days. This means that my complain may be solved after 13 days but not sure.
I request you to help me in getting my complain solved as early as possible.in 43 degree temperature i am not able to use my a/c since last 8 days and not sure how many more days i have to do away without my a/c.