[Resolved]  Hitachi Home & Life Solutions India [Hhli] — complaint number [protected] | unique ref number - 39af4125818 | 8-apr 2019 | faulty pcb kaze plus

Address:

New Delhi, Delhi, 110025

Hi hitachi team,

I am writing this message to bring to your notice that my hitachi window a. C (Details provided below) is again having issues (Faulty pcb card, gas leakage issue) despite getting this fixed last year
Kindly refer to my previous email with old complaint number from last year below
I am deeply saddened by the customer service & quality or parts being changed by hitachi service team as my product is repeatedly having these issues every time for which i must shell out huge amount of money. Hence please resolve this immediately.

New complaint number –[protected]
Model name - hitachi kaze plus window ac 1.5tr
Model no - raw518kudz1

Regards,
A disheartened customer

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Complaint number – [protected] | 9-july 2018 | faulty pcb kaze plus
Inbox

Jul 9, 2018, 6:34 pm
To hitachiindia. Social, jch-india-customercare

Hi hitachi team,
I purchased a hitachi window ac 1.5 on 10th may 2015. (Please refer below for more details)
It has been merely two years for the product however this specific product has been running into issues for every now & then
Earlier it had issues regarding gas leakage for which i had to get it fixed (Attached is the receipt) from hitachi authorized service center (Aditya services)
However, it has been just one month after the gas charging & service from the center & now there is another problem which is the pcb circuit board is faulty
For this i had to again contact the service center & they informed to pay another rs. 2460/- for new pcb circuit board.
I have been buying hitachi products from past couple of years (You can check my purchasing history), but this time it ruined my experience with hitachi
As loyal customer to your products this is what i have received – a faulty product & pathetic service
I would request you to please consider the matter at the earliest & take appropriate action

Product details
Model name - hitachi kaze plus window ac 1.5tr
Model no - raw518kudz1
Complaint number – [protected] – july 9, 2018
Escalation number - e30f1070d05
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