Hitachi Home & Life Solutions India [Hhli] — complaint regarding defective hitachi ac request for replacement or proper resolution

Address: Gaura kashipur varanasi 221311

Dear Hitachi Team,

I am writing to formally lodge a complaint regarding the Hitachi Air Conditioner (Model: RAS.E318PCBIB/2023], that I purchased in June [2024].

I realised ticket for repair hitachi closed without any discussion an solution Call No [protected]


Since installation, the AC has not been functioning properly. Despite multiple complaints and technician visits, the cooling performance remains poor. Unfortunately, the service representatives who visited did not resolve the issue and gave misleading explanations, claiming this is the average performance, which is not acceptable.

This unit is still under warranty, and I believe it to be defective. I request that you either arrange a proper resolution with a qualified technician or initiate the process for a replacement.

Please treat this as urgent. I am extremely disappointed with the product and service experience so far and hope you will resolve this quickly.

Here are the purchase details:

Purchase Date: 3 JUNE 3024

Purchase Location VARANASI

Dealer: NEELKANTH ELECTRONICS, DURGAKUND BHELUPUR VARANASI 221010

Model Number: [RAS.E318PCBIB/2023],

Contact Number: [protected], [protected]

Address: [Mohan saray, GAURA, KASHIPUR, VARANASI -221311