Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Fraud offer letter

Since no one contacted me since yesterday and no service provided for now almost 15 days.

I have contacted the Grahak Seva : the STATE CONSUMER DISPUTES REDRESSAL COMMISSION MAHARASHTRA

Post this I will arrange a legal notice through Consumer Protection Bureau.

When it’s so difficult to raise a complaint no doubt I will take to months to fulfill a warranty commitment

Paid for visit and registered the issue
Was told the compressor is not working and will have to be replaced with that i have to pay 3500 additional for gas
I agreed but then again I was told by your service engineer, if I want to do it early then will have to buy the compressor with 10k otherwise will have to wait for months. I told I will talk to customer service about this. Since then he is not picking up, customer service is not giving me any SLA. Hitachi is really worst than a street vendor when it comes to keeping promises and warranty fulfilment

ref number [protected]

[protected]
My 451 L 3 door fridge is not working
I raised a complaint and paid 500 for a visit
Gave him the invoice, the repair guy gave me 2 options, claim warranty with 3500 to replace the compressor but wait for ever since Hitachi will take months to give u parts in warranty or pay him 10k and fix everything. I refused and said I will complain. He is not picking my calls now but he was right the replacements has no update and Hitachi turned out to be worst than a street vendor when it comes to client services and keeping warranty promises

I have a mail from bips hr Raj Roy and team regarding a job interview confirmation mail in Hitachi automotive systems in Japan
Is there any job vacancy in Japan location for post of sr sales manager

Hi Team,

I need to give you a quick attention on incident happened with me by the name of Hitachi Automotive System(FRAUD).

Company Name - Hitachi Automotive System from Japan(As mentioned on mail)
Email ID - [protected]@hitachi-global.com

On 20 December 2022, I got the fake job mail notification by the name - HITACHI COMPANY from JAPAN(Fraud Company). On 22 dec 2022, they took my interview telephonic round in a Japanese accent and that too was fake.

Then on 23 Nov, 2022 they mailed that I was shortlisted for the second round and asked me to share some documents(ex- Profile verification certificate) which I did not have. So I asked HR recruiter(Fraud Person - Raj roy) on whats up about this certificate because I never heard about it, so they said will give you a contact number of agency(Fraud Person - Aayushman Singh from Hire Right ) they will provide you the profile verification certificate and for that you need to share them some of your documents and unfortunately I mailed the documents of hitachi global email Fraud website) my documents on mail like - Passport, Highest Qualification certificate, Passport size photo, Experience certificate of all the companies, last 3 month salary slip etc.

All these below source of contacts are fraud, please help in saving people from such frauds & i have share my confidential records with them, how to get it back..

The phone call i received was from +[protected] raj roy they claim [protected]@bipsindias.in.. link of the website : https://www.bipsindia.in/

Door not closing properly and door rubber default

I raised a complaint to change my refrigerator door and made a payment of ₹25790 to its vendor on 21st September.
Since then I am constantly trying to find the status but of no use. Call multiple time to its customer care but they don’t have any information to share as they are equally blind like me. Vendor is not picking my call. So it’s a catch 22 situation.
Share the complaint reference from hitachi
[protected]

Split AC water leakage

Sir maine Amazon se hitachi 1.5 ton ka ac purpuse kiya tha abhi 4 mounts hua hai kharb ho geya hai

Dear sir /mam
This is the last way left with me to file a complaint against hitatchi as I have called them several times but no resolution is given.they are just making a fool o[censored]s.
I purchased a split ac of hitatchi in the year 2019 and since then it has been a nightmare for me.since the very after installation the AC stopped working in few days after a lot of calls to there dealer koolex air conditioner.they visited and charged us 15000 more for changing of gas pipeline and in few days the AC stopped working again.
I also called and made a complaint in the hitatchi customer care Gurugram also, but same NO RESPONSE
Since that time till today the AC is just a show piece on our wall and nothing more. I want hitatchi should replace my AC with the new one as I have suffered a lot or just take there pc back and return my money.
Regards
Namita

My complaint number for a 1.5 ton window ac is [protected]. Raised on 19th August for AC not cooling. The AC is under AMC. After a few follow-ups, I was told that three components need to be replaced. They have received 2; 1 is still pending. So, they can't service my request. That status I received from Hitachi customer care only. No communication from Johnson. The Johnson folks stopped picking up my calls and responding to my messages. Now even the customer care is maintaining status quo. One of the customer care executives put my call on hold for 20 minutes and subsequently disconnected. Thoroughly disappointed with Johnson, Hitachi customer care, and Hitachi brand. They sell AMC just to make money and do not fulfil their commitments. The entire feedback mechanism over whatsapp is also farce. They don't care if they are provided bad feedback.

I bought Hitachi 1 ton 3 Star Split Inverter AC - White Gold on 16th June 2022 at price Rs 27, 864 from FLIPKART Order Id : OD[protected]Bill attached)
Within 2 months it stopped cooling, So I raised Customer care complaint (Breakdown request - [protected]) on 7th August 2022.The support person came analysed the A.C and confirmed that gas has leaked.Hence, He filled the gas in A.C and closed the ticket. The A.C worked well for a few days then again stopped cooling.Hence, again I have to raise a complaint to customer service(Breakdown request - [protected]) on 24th August 2022. The Support guy came analyzed and confirmed that there is some problem in cooling pipe which he resolved & ensure that it will work fine now.Again within a week A.C stopped cooling again, On 2nd Sept 2022 I raised complaint to the customer service (Breakdown request - [protected]).Then, again the support guy came analyzed and confirmed that the gas has leaked again.Then I got a call from Mr. Abhay Yadav (+91-[protected]) (Hitachi) on 3rd sep and asked me to allow him to use Nitrogen gas under pressure to check fault in AC.On 4th Sep, A Service engineer came & use Nitrogen gas under pressure & dismantle the A.C and confirmed that compressor is also not working properly, and warned me not to switch on the A.C or it may spark and blast.The A.C is still in dismantled state at my home (pictures attached).I called the customer service & also requested Mr. Abhay to get a replacement for this AC as it is a faulty one.But Mr. Abhay ensure that once AC starts working fine he will replace it with new one. Now, the current situation is that my AC is in dismantled state till today.From 6th sep, I am continuosly calling Mr. Abhay but is of no use.Everytime he is making fake promises that it will get repaired soon.Having lost my patience, I finally asked him whether he will replace it or not.He simply denied that it will not happen & also asked why I had not installed AC from Myra services (Hitachi authorised centre).As it was installed by FLIPKART & I had also paid installation charges.If it is so, then who has authorised FLIPKART to install AC.
I or YOU?If you, then why should I suffer.
It has not been used for more than 3 months and 3 times it has stopped cooling.Now I want to ask HITACHI who is at loss.You delivered me a faulty piece & now pressurising me to bear with it at any cost.I also tried to contact Mr RIZWAN (Area Sales Manager) but he is also not picking up phone.From one week, I am suffering with your disgusting service which l had never expected from a brand like HITACHI.
I humbly request HITACHI to please replace faulty AC with a new one ASAP.

Dear Sir/Madam,

Reference is made to the call numbers [protected] & [protected] towards breakdown requests of the Hitachi Air-Conditioners 1.0 TON inverter split AC with Model No. RAPG311HEEA (both units).

These were purchased during March 2022 along with two other Hitachi inverter ACs & Installation completed at our residence on 25.06.2022. The units were installed after duly raising installation request with Hitachi & was done by SEVEN STAR AIR CONDITION, a Hitachi authorised service provider from Chennai (GSTN: 33ACJPF3250G1Z2). As our residence was a newly constructed property, the ACs were not in use till 29th August 2022 and were only run weekly once to keep it in good condition.

On 29th August 2022, one of the Air conditioners stopped giving cooling & the very next day the other one did not switch on (breaker switch tripping whenever AC was switched on. We immediately raised a complaint with Hitachi vide aforementioned service numbers & the technician visited and said that Unit 1 there was a leak in the condenser coil & refrigerant was totally empty. The PCB in the second unit was faulty hence the breaker switch was tripping.

After following up with the technician, Seven Star Office, Hitachi Service Head in Chennai Mr. Srinivasan, they assured to rectify both ACs.
Unit 1 was taken to their warehouse on 05.09.2022 & arresting the coil leak & refilling the refrigerant. For Unit 2 they arrived with another PCB on 06.09.2022 & checked the coil sensor, wiring but again it was not working. Today (07.09.2022) the AC technician came along with Hitachi direct service expert Mr. Venugopal, and tried with a 2nd PCB, still the compressor was not starting. It is to be noted that the first unit which was taken on 05.09.2022 we were told that it will take one more week for which we suspect parts might have been interchanged and the AC may cause problems at a later date.

Going by the above sequence of events, it is evident that totally faulty machines have been sold to customers who are buying Hitachi products for the good brand reputation which they have built in the market.

We would also like to inform you that we have purchased Hitachi branded window ACs from 2012 onwards and only due to the good performance we decided to go ahead with the brand this time also. Going by the recent events, we are totally upset with the brand and the kind of service support given. Infact during one of the days, the service technician of Seven Star tried to remove the PCB of the other two ACs which are in running condition and which we denied. This clearly shows the lack of knowledge of the technicians who simply want to close the complaint calls and move on to the next one.

We kindly request Hitachi Team to arrange replacement for both the units through similar model / latest model as we have lost trust in these service technicians & their service quality and are afraid that both the units can cause problems in the future also.

You may kindly investigate this matter and resolve the issue for us once for all by replacing the faulty units with new ones so that our hassles don't continue.

Looking forward to a positive response from your end.

Thanks and Regards,

Krishnacharan. D

Hitachi : No After-Sales-service

(Invoice number 2016-17/80 Dates 15-Apr-2016) I purchased Hitachi Air Conditioner in April 2016 with hefty price which has been giving many many problems to me since then and I have to spend money every now and then to keep the AC in working condition.
In the recent event remote of the AC gone out of order in July 2022 I have been calling up their customer care regularly only to get an original remote control of the AC but they are not interested to make the remote control available. They even quoted INR 950 (by Hitachi representative Nadir from Greater Noida Service Center) for the remote which I am very much okay to pay but they are not interested in giving after-sales-service hence they never tried to make the remote available to me.
Initially they promised to provide the genuine Hitachi Remote Control in 48 hours of registering the request on their customer care number.
I have been calling up them every alternate day for the AC remote and they reply me single line "wait for tomorrow, remote will reach to you". I am feeling completely trapped and dupped by Hitachi.
I always believed this brand with impression Hitachi is customer oriented product company and therefore I purchased an AC with hefty money but now I realize that was my mistake. My believe in Hitachi has shattered.

This is an indirect message from Hitachi that a customer should to buy a new AC rather than buying just a tiny remote control. I am feeling badly trapped by Hitachi as I am unable to use the AC for more than 2 months now even after spending huge money for buying it. This is how they exploiting their customers. Please help me to get rid of this mess and I promise not to buy anything again from Hitachi and advise the same to my near and dear ones.

Thanks
Seema

I had lodged a complaint about my AC repairing services before the HITACHI service center through phone call at[protected] on Monday i.e, 29.08.22 at 15:53 hours, they had sent 2 technician on 31.08.22 at around, they took Rs. 3, 200 for repairing the gas leakage and filling the gas, and said the cooling will work within 2 hours but after 5 hours also it was not working hence called the technician once again he confirmed that he will send people in the next morning but no one came, so we started calling the person but he did not receive the call his name is Prabir Gain, so I had to call the customer care executive where one executive named R.K. Singh stated that please send the bill we are trying to contact the technician but after some time he blocked our number that was registered with them, then I had to try from another number wherein he stated that my father is advocate do whatever you want to do you can't do anything we are just employee. I have the CCTV footage of the technician who came in my house and the bill that they provided. I want help in this regard because they are frauds and if no action is taken against them then they will take advantage with other people. Phone numbers I called on: [protected] (R K Singh), [protected] (Abir Gain), [protected] (Avi), [protected] (Customer Care Support Center of Hitachi). Please take appropriate action.

I purchased Split AC from Hitachi Company.
But now it is not working. I am requesting Hitachi Customer Care to resolve the problem from last 6 days. I call Hitachi Customer Care 2 to 3 times daily they assure me "Dear Customer your problem will resolve within next 24 hr". Whenever I call them I get same reply.

I am posting this complain second time on consumercomplaints.in...Management is so rubbish. Higher authorities do false promises that they will look into it right away.
Please look into the matter and try to resolve my issue.

I have given the complaint number already again i am sending
Request No: SRV63087ACF78345
Brand Ticket No. : [protected]

If you are not able to solve the issue. Please simply say no but don't do formalities to reply on the particular request instead of arranging the technician. Then we will arrange another companies AC. A lots of good companies in the market. Don't need to buy Electrical Appliances such a rubbish HITACHI Company.

I purchased Split AC from Hitachi Company.
But now it is not working. I am requesting Hitachi Customer Care to resolve the problem from last 6 days. I call Hitachi Customer Care 2 to 3 times daily they assure me "Dear Customer your problem will resolve within next 24 hr". Whenever I call them I get same reply.
Please look into the matter and try to resolve my issue.

I have purchased Hitachi window Ac from Flipkart on 21 Jun 2022 on Emi. After 1 month Ac stopped cooling done complaint. (Complaint no:-[protected]) on 26 July 2022 technician came and took my Ac unit to service centre and says its coil is leak they will replace it and order has been place for coil. Now 1 month is over Ac is not repaired till now whenever I call them for update they say that coil is coming from gujrat it will take time 2-3 days but whole month is over listening to same thing. I am paying emi for a product that I can't use. Call several times to customer care no help wrote several mails but they didn't reply to mails and now service centre not picking my call. I have done complaint on consumer helpline but Hitachi didn't reply to them also. Now I dont no what to do. I am planning to file a case in consumer court.