[Resolved] Hitachi Home & Life Solutions India [Hhli]

Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Defected Refrigerator

D Damanpreet_Kaur Mar 10, 2022 Jul 2, 2022 This thread was updated on Jul 2, 2022

We took a Hitachi Refrigerator for Rs. 75000/- in May 2020. The refrigerator had cooling issue from the day we received it. We made several complaints to the customer service of Hitachi, after every complaint the executive from Hitachi Came, did some checking but the issue was not resolved. In May 2021, just few days before the completion of warranty period, after making complaint again, the Hitachi executive this time replaced the door, saying that there was an issue with the door. The cooling issue has yet not been resolved. We feel, we have been robbed by the company. Request your intervention for resolving this issue or get a replacement. Was this information helpful? No (0) Yes (0)
May 13, 2022 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Mar 11, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Damanpreet, Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes. We assure you we will look into this right away. Regards, Team Hitachi Mar 24, 2022 Updated by Damanpreet_Kaur Hello Team, My contact number is [protected] Verified Support Mar 24, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Damanpreet, Thanks for sharing the requisite details. We are really sorry for the experience you had. We have notified your concerns to our field service team and they shall contact you very soon. Regards, Team Hitachi Mar 24, 2022 Updated by Damanpreet_Kaur I have also messaged you on the mentioned URL:- https://www.messenger.com/t/HitachiHomes. Mar 24, 2022 Updated by Damanpreet_Kaur I received a call from the service center today, they asked me to pay Rs 500 for visiting charge. I have been paying the charges for the issue but its not yet resolved. Why should i be paying Rs 500 for visits without getting the resolution. Verified Support Mar 25, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Damanpreet, Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard. Regards, Team Hitachi Mar 25, 2022 Updated by Damanpreet_Kaur Request you to please work on this as its the issue which is unresolved since the day we took the Refrigerator. The service person who got the door of the fridge replaced, mentioned to us that there was a manufacturer defect. Verified Support Mar 26, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Damanpreet, We completely understand how you feel right now. However, please be assured that our team is closely looking into your concern from the depth. We'll share relevant updates with you soon, please allow us some time. Regards, Team Hitachi Verified Support Mar 28, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Damanpreet, Our team has shared a quotation for the work to be carried out on a chargeable basis, as your product is out of warranty unit. We are awaiting your confirmation/approval on the same. Regards, Team Hitachi Apr 08, 2022 Updated by Damanpreet_Kaur I agree to pay the Service charge, provided this complaint is resolved. None of your technical officer are able to understand and resolve the issue. If the issue is not resolved even after this, i would need a replacement for this. Verified Support Apr 08, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Damanpreet, We have re-escalated your concern to our team. Request your patience in the interim. Regards, Team Hitachi Apr 10, 2022 Updated by Damanpreet_Kaur Dear Team, The Service person (Mr. Anand) visited us today, he confirmed us that the part on which the door moves is faulty due to which the Cooling is not happening properly. This part needs to be replaced, which will cost approximately 2200. This cost needs to be beared by us. This is the new justification we have received by another service executive. Earlier we had the cooling issue for which the door was replaced, but the problem remained the same. Why did the executive not identify this issue earlier. Due to inefficiency of the service executives of Hitachi, we are being charged every time they fool us. Please help us as this is the recurring issue since we brought the refrigerator. We bought this refrigerator as recommended by a friend. Kindly as gesture of providing good customer support, please resolve this issue to 100% satisfaction. Verified Support Apr 12, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Damanpreet, Your issue is in progress and is being worked on by our team. We're prioritizing your request. Thanks for your patience. Regards, Team Hitachi Verified Support Jul 02, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Damanpreet, We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future. Regards, Team Hitachi
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