[Resolved]  Hitachi Home & Life Solutions India [Hhli] — defective split ac, ignorance with the customer even after so many complaints and followups

Address:

30, Jain Mandir Compound Raja Bazar, New Delhi, 110001

Dear Sir/Madam,

Product Details :
INVERTER MERAI3100S 3*

INDOOR- SE190B45043
OUTER- 190B77329

I bought a split AC from Hitachi on 8 June 2019. Within a couple of days water started leaking from the indoor unit. After my first complaint People from Hitachi service contractors came and did some cleaning of the drain tube. The person said that the leakage problem corrected from their part. After few days again the same problem arrived. I am complaining again and again and they repair it. But there is no solution. I requested Customer care after so many repairs and frustration, Please replace my AC unit or process to file my refund. But people of Hitachi didn't want to care for its customers after sale its products. They disappoint there customers even after so many followups. They advertise Good and says inspire you life. But they make their customer' life miserable. Absolutely high-handed and arrogant attitude! They put you in touch with some set of service people and leave you at their mercy. This is unacceptable. Hitachi has to be responsible for the conduct and performance of the persons.

I humble request you please Replace my AC with New one or Refund my hard earn money.

Abhishek Pathak