[Resolved]  Hitachi Home & Life Solutions India [Hhli] — extremely poor service experience not expected from such a premium brand

Address:

Mumbai City, Maharashtra, 400051

I have a 1.5 ton split AC from Hitachi, which was bought about 3 year ago. Since the last 3 months, I have been facing issues of Gas leakage and low cooling. For this I have filed 5 complaints so far and each time the service engineers have pointed out to gas leakage issues. I paid Rs 2, 750 and even got the gas filled, post which also there was leakage within 15 days. On the next complaint another team came and attributed the leakage to a faulty valve, I got it replaced and have to pay Rs 700 for it. Inspite of this we are again experiencing the same gas leakage issue in 15 days. It has a very horrible experience so far especially in the peak months of summer.

This was absolutely not expected from a premium brand like Hitachi. We buy products from such brands and pay a premium for the quality and service experience, however with Hitachi this experience has been extremely off putting.

I would request Mr Rajesh Nagari from Hitachi to take cognizance of this and help in expeditious resolution of this