Hitachi Home & Life Solutions India [Hhli] — Extremely poor service - untrained Employees/Poor Workmanship

I bought the 2 door Hitachi Refrigerator and the product is under annual AMC contract post the warranty period.
Fridge door was replaced and at that time too it was making noise, Service Engineer at that time told door is new and noise will go away in a day or so on its usage, and if the problem still exists company will always address this.

Eventually after few few days the noise went off, Now after a while when the water start accumulating at back. I reported the complaint again to Hitachi.
Engineer came and he torn off something from the bottom and took picture, Engineer at that time told me about fridge door side rubber issue and later when that was not resolved, i have been communicated that door is broken.
I contacted the Hitachi again, and they communicated the same to me.
When i enquired about the door previous door issue, They said they don't have the service record of the refrigerator, whereas the manufacturing date/month stamp o the door is much later than the date of purchase, Purchase bill and other relevant information was provided to them.

It is irony to see the responses from the Hitachi support team:-
1. Hitachi doesn't have the service record for which they have been charging from the customer.
2. They can't share the service record with the customer for the product owned by him, for which Hitachi is charging annually under AMC.
3. No answer how does the manufacturing on the door is older than the date of purchase.
4. Fridge door is of glass, it doesn't have a single scratch/dent sign on it, how does the door can be broken from the bottom where actually no tool/hand can reach out.
5. Poor workmanship of Hitachi support team, as previously, the door was not installed appropriately, as after few days o[censored]sage, the door settled down and make the space by slightly cracking the door where it was actually placed.

Ironically, Hitachi Regional service manager attitude was not appropriate and didn't gave any response to that in last 4 months and want customer to get their door replaced every second year.

My two cents to all will be think twice before buying any Hitachi product, considering their poor workmanship and unprofessional attitude of their service team.

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