Hitachi Home & Life Solutions India [Hhli] — Hitachi 1. 5 Ton Split AC - Waiting for more than 1 month to PCB replaced, agent close the call from backend

Address:Chennai

I raised service request .xxx0482 a month back because my compress was not working. Agent came after a week and informed that PCB board has issue and since it is in warranty it will be replaced free of cost. After 2 weeks i got a sms saying 'Your call no .xxx0482 is closed in our system'.

I again called the customer care and they asked me to raise new service request and admitted by mistake it was closed. New service request xxx4549 was raised. After two weeks (on July 5th) the service request was closed automatically without my approval.

I called back to the service center, customer care, mailed them multiple times, contacted via twitter... Zero response till now.
I suffered a lot with Hitachi this summer and never ever seen such a service from any company till now.
Was this information helpful?
No (0)
Yes (0)
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hitachi Home & Life Solutions India [HHLI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    1532
    Pending
    0
    Resolved
    927
    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    +91 11 2271 7163 [Corp Office]
    Hitachi Home & Life Solutions India [HHLI] Address
    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
    View all Hitachi Home & Life Solutions India [HHLI] contact information