[Resolved]  Hitachi Home & Life Solutions India [Hhli] — hitachi 586 litre side by side refrigerator

Address:

Gurgaon, Haryana

This is in reference to my hitachi 586 litre side by side refrigerator (R-w660pnd3). Got this around 4-5 years back. The issue is that the door handle has broken again & needs a replacement. We had got it replaced almost 2 years back (Infact the complete door was replaced as the handle is attached to the glass door & does not come separately) & now it has again broken because of substandard plastic used by the company.

Absolutely disappointing. Moreover i have visited many times to register my complaint on website (https://hcserve.com/crmprod/frmwebcallmaster.aspx). once you are there at the website it identity me by mobile no & also identity my refrigerator along with all the my contact details. Sends me an otp to reconfirm complaint being made. Once you enter otp this message flashes on the screen -

'complaint saved successfully through ip 103.54.26.28, you will receive your complaint/service request no. Via sms on your registered mobile no. Within 5-10 minutes'

The worst part is even if you try in numerous times registering your complaint, you will never get a complaint / service no on your mobile as mentioned above. Off course no surprises here, the support team will never call you back or bother contacting regarding the complaint made.

If you happen to connect thru customer service numbers, they will register your complaint but will not share the complaint number & offcourse no surprises here as well - no one will ever call you back to attend to your complaint even if you chase them left right & center.

The worst customer care experience i ever had in my life. Hitachi thinks they have sold a product to a client & that is it, never realizing the customer ends up influencing others & could be a repeat client as well. Hitachi does not bother...

Going to take this complaint to consumer court if this is not resolved with in next week. Frustrated with follow ups.
Thanks
Amit sawhney
+91-[protected]
Gurgaon, haryana