[Resolved]  Hitachi Home & Life Solutions India [Hhli] — hitachi - a global giant brand in electronics marketplace, is a fraudulent.

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	www.jci-hitachi.in/product/Refrigerators

It’s very inexplicable and reprehensible to know that hitachi - a global giant brand in electronics marketplace, is a fraudulent.

The experience have been so miserable that i would suggest one can buy refrigerator from any other brand except hitachi.

Can anyone in the world help me to either get my fridge rectified or should replace this faulty product replaced else they should give me back every penny of my hard-earned money? How a common man supposed to know which products of a brand are counterfeit and isn’t it the company’s responsibility to take care of the faulty units of that production lot rather than washing off their hands away?

I bought hitachi super big2 series refrigerator 2 years back and within the period of 3 months it started exhibiting problems with multiple things randomly altogether. Every now and then there was cooling issue in refrigerator (Lower section) or over-cooling in freezer section (Top section).
Once the complaint about the same has been registered at their service center, they told me that this fridge was part of the first lot of production in which there was a condensing issue and this rectification has been taken care in consecutive lot of production unit. On encounter of such a hidden fact, i was agonized that i was sold a defective fridge even if the company was aware of the arisen issue. With numerous hitachi engineers visit and trying to fix these issues multiple times led to the door hinge broken by one of the engineer; and since then no one bothers to care and respond.
I am completely annoyed and disgusted by the customer experience i have encountered from hitachi now.
It gives me the impression that it was a strategy to sell the defective product out from their inventory in order to suppress their loss from faulty product. To enlist, followings are the details of the complaints which i have made/reported in customer service department of hitachi but no-one is even willing to look into it. How is then the trust of buying any product from a brand different from buying a product from some general market store? Even after spending months and numerous attempts to contact through customer service and through emails to different levels, i am now disappointed and disheartened that i have burnt my hard earned money in fire and put my family and myself in a bought trouble? In the era of customer experience and customer relationship engagement, how can a renowned company like hitachi make bogus excuses and promises to customer and still show itself as satisfying market leader in consumer electronics?