[Resolved]  Hitachi Home & Life Solutions India [Hhli] — hitachi ac 1.5 windows

I bought a hitachi 1.5 ton windows ac. It stopped working just after 2 months. On 15th july i contacted customer care, they arranged an executive visit who informed us that compressor is damaged and need to be replaced. But we didn't hear back from them again. So i called customer care again on 27th july, this time we got excuse that there is transport strike so its taking time. On 8th august, i got call from field executive and he informed that he had received the compressor and it will cost rs 2800 for transportation and labour charges. I said ac is in warranty so why there are charges. Then he stopped taling our calls. We again called customer care on 9th august, team assured to escalate it and arrange a call from service team. We got the call on 10th and were told it will be fixed by end of day but no one came to fix it.

Complain number: [protected]

We escalate this over email to [protected]@jci-hutachi.com as well but to no avail. We escalated it online via connect to management but no response except default response email. Can someone help?