[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi Faulty out unit and ac not working

Sir/madam
With reference to the captioned subject, I have purchased 2 acs (as per bill attached) on[protected] of Hitachi from Modern Sales sector 22, Chandigarh. After purchase, I am continuously following up for the installation of the said ACs resulting installation of 1 ac on[protected].
But the other unit was not working which was told by the company engineer who came for installation.
I have called many times for installation of second ac to the company concerned persons
But all in vain.
After 14 days of billing i.e on 26th april 2022, it was told to me that company has delivered me a damaged outdoor unit( as inpected by Mr. Hardeep Singh- installation engineer).
Till date i.e till[protected], the unit has not been replaced.
I wish to inform you that I am extremely annoyed and harrased by the very ill manned, irresponsible behaviour of Hitachi team responsible for delay.

18 days has been passed and I have done complete payment on[protected]. Till date purchased AC has not been installed. Is this the service company provide to the customer.
Your installation team (Mr. Jeevan, Mr. Rakesh) are failed to install 1 AC which has been purchased on[protected] toll date.

The other AC installed is making huge sound while turned on and is not working most of the time. I felt so much harrassment that I cannot even sleep at night in a cold environment after spending so much money on some damaged product.

Your team has failed to satisfy and failed on install the units or fix the problems regarding the ACs purchased by me. I request you to kindly take action and advice me that how can a reputed company can send a damaged unit to their customer and failed to install 1 AC after 18 days of purchase.

I conclude that till date 1 Ac which was installed on 14th april 2022 is not working and other AC (with damaged outer unit) has not been installed till date.

I wont be recommending to purchase Hitachi ACs to anyone as I have suffered alot because of the unprofessional and irresponsible behaviour.

Kindly revert and take necessary actions against the concerned persons who has delayed the process. I demand for replacement of both the unit as both are not working and causing me alot of problems.

Jatinder Pal Singh
[protected]