[Resolved] Hitachi Home & Life Solutions India [Hhli] — hitachi is a cheater | |||
I had raised a complaint on 11th of may as my ac was not cooling the room. Technician had visited my home on that day and found that the fan of outdoor unit was broken somehow. So he checked at warehouse for availability. But that time no fan was available. So he took his visiting charge and told that once the fan will available, he will come again to fix it. Till now the fan is not available. I called customer service 5 - 6 times but nothing goes well. Every time i call, they replied me that the fan is not available till now. So my questions are 1. Why hitachi is harassing the customer? They did not inform anything, i have to call again and again. 2. Hitachi is a big brand, but after selling the product they are not taking the responsibility of repairing the product. Why? 3. Till now thirteen days have been passed, but the response is same that the part is not available. Why? 4. They can not even reply that when the part will be available. Why? Complaint no: [protected] Was this information helpful? | |||
Jun 28, 2019 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support May 23, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this. Regards, Team Hitachi Verified Support May 24, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this. Regards, Team Hitachi Verified Support May 28, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, Thanks for acknowledging us. For further assistance please get back to us. Regards, Team Hitachi | |||
 2 Comments | |||
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Thank you consumercomplaints team for your support, the issue is resolved.
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Waiting for you actual assistance. Thirteen days have been passed away, till now you people don't have any status regarding the part availability. Hitachi service is really very worst. First of all, there are no parts available in a city like Kolkata. I am wondering how a brand like Hitachi is not able to manage their stock properly. Secondly, after thirteen days of request submission, Hitachi people are not able to give a proper answer that when the part will be available.
Thank,
Sibdas