Hitachi Home & Life Solutions India [Hhli] — Hitachi new window ac model no rau513hud - defective compressor

Address:	Mumbai City, Maharashtra, 400078
Website:	Hitachi customer care

Good Day,

I had purchased a window AC of following details on 24th Dec 2015 :

Model No: RAU513HUD
Machine Serial No - 150M05054

while installing the AC the technician noticed some abnormal sound coming from the AC, he made some adjustment to the inclination and suggested that the noise was because the machine is new and will go off after few days of running.

Presently as the Noise started aggravating we requested for a service from Hitachi via your customer care number[protected] on 27th March'2016. The address for service is as follows:
101-Charming Hills,
Neptune Living Point,
LBS Marg,
Bhandup West,
Mumbai, Maharashtra - 400078
India.

Today i.e. 30th March'16 the service personnel / technician visited and tried to solve the issue, however they have confirmed that the ABNORMAL NOISE WAS COMING FROM THE COMPRESSOR and the Compressor is defective.

The Service Personnel requested us to write to the customer care for replacement of the unit. None the less the Unit also has the following defects which definitely requires a replacement.

The Evaporator unit has damaged fins at various place and the damage is quite extensive, exposing the tube at various places.
The Compressor is making abnormally high nose.

This is having a very negative effect on the usage of the AC and it is so noisy that using it during nigh/silent hours is very disturbing.

We had very high regards to HITACHI products but unfortunately the whole experience has been devastating so far.


We request you to do the needful to replace this unit at the earliest. Using this product presently is nothing more than a nightmare.

look forward to hearing from you for the replacement of the unit at he earliest.

Please find attached invoice and warranty card for your reference.

Thanks and regards,

Kallol Mandal on behalf of Paro (registered purchaser of the Product)