[Resolved]  Hitachi Home & Life Solutions India [Hhli] — hitachi rsd/esd/csd-517hbea 1.5 ton 5 star bee rating 2018 inverter ac/totally frustrated

Address:Shatabdi Enclave, Sector 49, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased this AC(Hitachi RSD/ESD/CSD-517HBEA 1.5 Ton 5 Star BEE Rating 2018 Inverter AC) that I would be relaxed for all my summers. But it turned like a horrible nightmare. I purchased this AC on 28th March 2018. I tried to open this on 30th of March. But it didn't worked.

I contacted service center and the technician who visited told me that PCB is not working and as my guarantee has been expired so I'll have to pay. Next day when I called him he told me that the charges for PCB WILL BE Rs. 12000. I was shocked to hear this. I checked with other resources they told me the charges for pcb is very high as they have told. Now I am not in a position to understand what to do now. Totally frustrated. Will not recommend this AC to anyone. I request for a complete explanation that what is the that cost of this and should I relay on the technician words or not. I need a call as early as possible

Ranjnendu Verma

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Jun 1, 2019
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Ranjnendu,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Verified Support
Apr 29, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Ranjnendu,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
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