Hitachi Home & Life Solutions India [Hhli] — Hitachi window ac 1.5 ton - expected fraudulent service engineers

Address:

New Delhi, Delhi, 110045

I bought an ac on 11th april 2015 from rajapuri, dwarka new delhi.
While buying the product, no one told us that the ac has to be serviced thrice in the first year. I booked a service request (Request no. [protected]) yesterday and service engineers turned up today itself for servicing. My warranty expired just yesterday which presumably the service engineers were aware of. So on immediate inspection he pointed out that the gas has leaked and is not functioning properly. He quoted a cost of 3500 + service tax for repairs and service. They did not even bother about the warranty having expired just a day back. I am now concerned that the the issue mentioned is a faux and the service engineers are fraudulent. I bought a hitachi hoping it was a good brand. However this shows the level of customer centricity firms have. I am bewildered that an ac from such a reputed brand can go kaput in less than a years time. I certainly won't recommend hitachi ac to anyone. God help people like us who have already invested in them!!
I am just hoping that this is not some kind of a scam the third party service centres are pulling on us!!!