[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi window ac rav 518 hud 1.5 ton

Address:

110010

1. I had bought a hitachi window ac rav 518 hud 1.5 ton on 14 may 2017 from sham lal krishan lal, sadar bazaar, delhi cantt. I had made my decision to buy the product from hitachi since i had heard about the quality of their products although they are on the costlier side. However the hitachi window ac has not been working properly since day 1, with low cooling and frost forming on the coolant coils, which has caused great harassment to me. Since then seven complaints have been lodged with your complaint cell online about the low cooling and frost forming on the front cooling coil. Reps have come to rectify the problem. Not only they were unprofessional in their conduct, they were also unable to identify the problem in the first five times (Complaints). As a response to the sixth complaint, mr ashok who seemed to be knowing something better in comparison to the earlier reps of service centre, told that the problem could be due to moisture in the gas while it was filled initially in the factory (!). He recommended the gas to be taken out from the ac and filled again. The same was done against breakdown no [protected] on 9 july 2017 by two reps of the service centre who took out the gas inside the room without wearing any masks / protective equipment and without any warning to us, thereby putting themselves as well as the other people in the house at risk of harmful gas r22 (A carcinogen). It was told to the service reps also that inhaling that gas is not good for them also. But maybe hitachi does not lay too much emphasis on safety of its staff as well as its customers. However the problem still persists and hitachi window ac is still not functioning.
2. I am finally bringing it to your knowledge to have the hitachi window ac rav 518 hud 1.5 ton, being a defective piece be replaced with a new one.