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Hitachi Home & Life Solutions India [HHLI]

[Resolved]  Hitachi Home & Life Solutions India [Hhli] — installation not done in stipulated time

Address:Hitachi India Limited

Call number [protected] allocated to mr azad [protected]
For installation
Installation not done in 48 hours
The behavior of mr azad is very rude.
In spite of calling many times, he is not responding in a proper manner
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Aug 6, 2021
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2020
Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Manish,

We are really sorry for the experience you had. We have notified your concerns to our field service team and they shall contact you very soon. Furthermore, please note as lockdown still continues, our field service operations are working with limited staff. Because of the government regulatory guidelines on the COVID-19 outbreak, there could be considerable delay in attending the complaint. Your understanding and cooperation will be highly appreciated.

Regards,
Team Hitachi
Verified Support
Jul 13, 2020
Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Manish,

As per the update from our service team, we understand and believe that your complaint has been resolved to satisfaction. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
Complaint comments 
1 Comment

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Comments

The technician working under Mr Azad is local of Nawalgarh that is within 5 km periphery. Inspite of multiple calls MR AZAD did not send the technician but allocated him jobs distant from Nawalgarh. I said to Mr Azad that I will complain regarding this to higher authorities, He said it does not matter to him. Kindly look into the number of calls done by me. screenshot attached.
Today morning he threatened me on phone that you do whatever you can not cancel my service franchisee.
I said that this type of poor service will automatically cancel your service franchisee.

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    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
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    +91 11 2271 7163 [Corp Office]
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    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
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