[Resolved] Hitachi Home & Life Solutions India [Hhli] — Issue in Split AC from the data of purchase | |||
Hitachi Split AC Inverter purchased in March 2020, since then the unit is giving regular problems in COOLING EFFICIENCY PCB was dead immediate after purchase of the unit Many times we have asked service engineer to visit & they charge cost of 500 for service but the unit is still not satisfactory and not giving proper cooling results, even room fan is working good instead of HITACHI PRODUCT which is considered to be the best in the AC's Purchased the Unit from GEETANJALI ELECTRONICS BEGUMPUL MEERUT U.P 250002 Mr DK BASU[protected] Was this information helpful? | |||
Sep 7, 2021 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Jul 06, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Mr. Basu, We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this. Regards, Team Hitachi Verified Support Jul 14, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Vaibhav, Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard. Regards, Team Hitachi Verified Support Jul 15, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Vaibhav, We do understand that just expressing words would not help. However, we would like to assure you that we are working continuously to ensure that your issue will be resolved soon. Regards, Team Hitachi Verified Support Jul 27, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Vaibhav, We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product. Regards, Team Hitachi Verified Support Aug 07, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Vaibhav, As per the update from our service team, we understand and believe that your complaint has been resolved to satisfaction. Please get in touch with us if you face any problem with our product. Regards, Team Hitachi | |||
 2 Comments | |||
Comments
Hi Team Hitachi
Please let us know who confirmed that complaint has been resolved, submitting a false report in the company and upfront giving WRONG statements doesn't mean solution of a complaint
kindly get this issue raised to concern department & support to replace my UNIT on top priority
THANKS
Please let us know who confirmed that complaint has been resolved, submitting a false report in the company and upfront giving WRONG statements doesn't mean solution of a complaint
kindly get this issue raised to concern department & support to replace my UNIT on top priority
THANKS
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Jul 29, 2021
Verified Support
Dear Vaibhav,
We have re-escalated your concern to our team. Request your patience in the interim.
Regards,
Team Hitachi
We have re-escalated your concern to our team. Request your patience in the interim.
Regards,
Team Hitachi
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
I am not DK BASU, he is the contact person from your dealership (GEETANJALI ELECTRONICS)
Secondly, we are already in touch with local service team who are unable to resolve my issue from last 2 months. Instead I have already paid 500-500 visit charges + GAS REFILLING CHARGES 2700 for my SPLIT AC
why I am not getting satisfactory responses from the team, or whether the team is unable to assist us or they are not trained enough to resolve queries.
Kindly replace my UNIT as this is giving me the regular PROBLEMS from date of PURCHASE
this seems that this UNIT has some manufacturing DEFECT.
Kindly replace my UNIT as this is giving me the regular PROBLEMS from date of PURCHASE
REGARDS
VAIBHAV AGARWAL
[protected]/[protected]
We sincerely regret the inconvenience you have faced. One of our representatives will be in touch soon to assist you with this.
Regards,
Team Hitachi