[Resolved]  Hitachi Home & Life Solutions India [Hhli] — no ac cooling - no resolution in warranty, amc. no customer care support.

Address:	Thane, Maharashtra, 421301
Website:	www.jci-hitachi.in/#

This is to escalate the cooling issue of my 1 ton ac. It was bought on 5.11.15 (Bill can be provided if asked for)

This ac has issues in cooling right from beginning. I had raised a service request in april 16 ([protected] & [protected]) in warranty and technician visited my home for inspection. He found low gas pressure and he filled the gas. I insisted to check for leakage, but he was adamant to check the same and said there is no issue of leakage. Over the period the cooling decreased and now we are not getting any cooling from that ac.

Post warranty i raised a service request again in march 17 ([protected]) and based on which technician visited my home on 29.03.17. He said there is no gas in the ac and that’s the reason of no cooling. He informed charges of gas filling as inr 2750 and visiting charges as inr 500 as ac is out of warranty. I questioned him as to why leakage was not spotted earlier in warranty period, for which he was clueless and said i can’t comment on that, but he agreed that leakage should have been spotted.

I was then asked to go for amc by service centre ‘asp-aayush electric & eng.’ - tcr no. 42673 to resolve this and i opted for it (Amc contract can be provided if asked for). The whole year they tried multiple things with unprofessional and technically unsound staff and could not resolve the issue. At the end of the amc period, they changed the outer unit valve. I had taken their assurance on supporting the work done in amc for few days but later no one responded to my messages (Details can be provided if asked for), calls and at one point of time raised their hands up saying my product is out of warranty. Below are the details of people related to service center.

Area manager - mr. David
Service center manager - ms. Ruksar
Technician - mr. Ritesh

Below are the service request nos. Handled during amc period.

1st apr 18 - [protected]
4th apr 18 - [protected]
4th apr 18 - [protected]
3rd jul 18 - [protected]
2nd oct 18 – [protected]

Later when i dropped mail to customer care, i was called by some hitachi guy who again gave false promises and never acted on my issue. His name is darpan. And i got to know that asp-aayush electric & eng. Is no more on hitachi list of authorized service centers. Whom shall we approach now?

I want to escalate below things to highest level now as i am fed up:

1. No issue resolution in warranty period
2. No issue resolution in whole amc period by asp-aayush electric & eng.
3. No serious action by customer care in spite of repetitive mails/ calls (Darpan was the last one to call me)

What i want? – i want my ac to be repaired without any cost as the same was not done in warranty as well as amc period, else i will be forced to go to consumer court for this defective product.