Hitachi Home & Life Solutions India [Hhli] — No help provided to fix or replace the AC since 1.5 months

Hitachi Home & Life Solutions India [HHLI]

Hitachi Home & Life Solutions India [Hhli] — No help provided to fix or replace the AC since 1.5 months

A Arunima Mallick Aug 12, 2022 Sep 30, 2022 This thread was updated on Sep 30, 2022

Date of complaint: 07/07/2022 Complaint no: [protected] The 1.5 ton inverter split AC had problem with cooling since beginning, after sometime it stopped working completely. The technician checked and found the PCB has gone bad. The request was submitted to arrange PCB but there was no priority given to the request. We were told it will take 10-15 days for PCB to reach our place. Now even after 1.5 months the PCB has not reached. The customer care service is extremely unprofessional and not helpful at all. They don't provide any solution and refuse to transfer call to their senior. We are repeatedly asking them to replace the AC but our complaints are not given any priority at all. We have escalated the issue to management also, but even the management is not giving any response. Was this information helpful? No (0) Yes (0)
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Aug 16, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Arunima, We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this. Regards, Team Hitachi Verified Support Aug 23, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Arunima, We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future. Regards, Team Hitachi Sep 07, 2022 Updated by Arunima Mallick My issue is not resolved and no help is being provided by Hitachi. The area manager was adamant not to replace the AC. The technicians came and replace so many parts of the AC, took 7-10 days to do so. They even damaged our wall (pic attached). Even after that AC is not cooling properly. After all this, still the area manager of Patna Mr Sushant is not willing to replace the AC. He is harassing us, saying technicians will come and check, they want take the AC away, fix it and then give the same back. This is highly unethical, the customer service of Hitachi is the worst. They don't provide any kind of help. Verified Support Sep 15, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Arunima, We have highlighted the case again to the concern team. Kindly allow us some time to get back to you Regards, Team Hitachi Sep 30, 2022 Updated by Arunima Mallick Hitachi has the worst customer service I have ever experienced. After taking so many days, coming to my house again and again taking pictures, videos of the AC. Now they are saying AC will not be replaced and it can only be repaired. It has been 3 months the AC is not working and this is how they are harassing us. I am going taking this to consumer court as the Hitachi management is completely incompetent.
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Arunima Mallick

Sep 7, 2022

My issue is not resolved and no help is being provided by Hitachi. The area manager was adamant not to replace the AC. The technicians came and replace so many parts of the AC, took 7-10 days to do so. They even damaged our wall (pic attached). Even after that AC is not cooling properly. After all this, still the area manager of Patna Mr Sushant is not willing to replace the AC. He is harassing us, saying technicians will come and check, they want take the AC away, fix it and then give the same back. This is highly unethical, the customer service of Hitachi is the worst. They don't provide any kind of help.