Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — non attending of technician 7 days after complaining

Pdsaha

from Delhi, Delhi

Address:

Kolkata, West Bengal, 700098

We have AMC on our window 1.1t Ac. It's was the last service and so we registered a complaint against not working of the ac (call no [protected]) on 30th May, 2019. Nobody yet come to do the service and whenever we called the technician no given in the sms, it was either switch off or not picked up by the technician. We complaint several time to the customer care but every time they informed that they will send technician as soon as possible. Today we received a call at 2 pm and the person asked the problem we are facing. At 4pm we received a sms that the call no is cancelled by the technician as he was unable to reach us which was absolutely misinformation as they have not contact to us after that. As it is under AMC, they are not interested to do their work except renewal. Of the AMC.

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Jul 10, 2019

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Pdsaha),

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Jun 07, 2019

Updated by Pdsaha Same. Problem occured for my another ac also (call no[protected]). The same person was given.the job and without contacting to us, sms we had received today that he was not able to contact us. How hitachi recruit so irresponsible,
Untruthful technician for the service for which we are paying so much amount for AMC. It's horrible. We will think twice now for renewal of AMC service of hitachiband will guide to my friend and colleagues not to buy hitachi and choosing AMC service of Hitachi spl of our area.

Verified Support

Jun 08, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Pdsaha),

We completely understand how you feel right now. However, please be assured that our team is closely looking into your concern from the depth. We'll share relevant updates with you soon, please allow us some time.

Regards,
Team Hitachi

Verified Support

Jul 17, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Pdsaha),

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi