[Resolved]  Hitachi Home & Life Solutions India [Hhli] — refrigerator- 2 door ( complaint number-[protected]

Address:	122002
Website:	consumercomplaints.in

I registered a complaint of the Refrigerator not cooling on 27th June. First complaint was closed without even attending the same on the pretext that I am not contactable though alternate number is also provided.Another complaint lodged on 29th June. Somebody from Kamal Enterprises visited on 30th June and said there is problem in the gas and he will send another person to fill the gas. another person came on next day and said weather is not good for filling the gas and he will come next day. Next day, gas was filled but refrigerator did not cooled. I was the told that there is problem in motor. Next day when I called the service provider he told me Motor is Okay but compressor is not working and it will be replaced. It is now more than 20 days and Kamal enterprises is saying that he has received the compressor but also needed cooling coil which is not yet sent by the company and he can repair only after parts are received from the company. What should the consumer do. Manager service replied to my first e mail but stopped replying and my 3 mails are unanswered. No NLE number is being given/ generated to escalate it further to Mr Nair or Mr Nagari. Hitachi, it seems does not care about customers and should change there Tagline.