Hitachi Home & Life Solutions India [Hhli] — Refrigerator PCB broke down


I bought the Hitachi Refrigerator thru TataCliq on 16 June 2020.
Model: R-WB480PND2

The fridge worked well for 2 years. Then we moved house in the same city. Now the fridge broke down in two days on 29 Dec 2022.
I was told by the technician that there is power fluctuation and so the PCB broke down. I had to pay Rs. 20, 540 for the replacement. I asked the technician if it is required to install a power stabilizer, but he said not necessary.

On 8th July 2023, the fridge again broke down and same issue. And I called the Hitachi CC and their technician this time repaired the PCB and fixed it on 14 July 2023 for no cost. Now this time I installed a stabilizer.

On 18th July 2023, it again broke down, within 4 days. Again a complaint was lodged (CN[protected]). The technician said the same issue, in spite of the stabilizer, the PCB broke down. Now I am asked to pay Rs. 15, 667 (20% discount offered) to replace the PCB. And this time I asked if there is a warranty for the PCB if I replace it, and the answer is NO.
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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
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