Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — replacement # [protected] not done for split ac

Dilipkumar291

from Bargarh, Odisha

Address:

Gautam Buddh Nagar, Uttar Pradesh, 210308

I bought below split AC just on Sunday (16.07.2017) which stopped cooling in just 2 days. I lodged complaint on Hitachi customer service wide # [protected] then technician came and found that gas has been completely leaked due to fault in condenser. According to technician outdoor unit needs to be send to service center for repairing. This is really disappointed to hear of sending new purchased AC for repairing instead of replacing the same with new one.

I request Hitachi to replace the AC and got approved on 21.07.17 but now it has been more than 20 days that faulty AC hasn't got replaced despite several followups.

Hitachi Split AC 1.5TR
Model - RAU318KWD
Indoor Unit Sr. No. - SE160E49918
Outdoor Unit Sr. No. - 160E55437

Seller/ Dealer Detail :-

Mishra Refrigeration Engineers Pvt. Ltd.
D-13, Sector-10, Noida
Ph.[protected]

Regards,
Dilip Kumar
Ph. [protected]

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Sep 15, 2017

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Dilipkumar291,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards
Team Hitachi

Aug 10, 2017

Updated by Dilipkumar291 Again getting the same statement !!!
Following up with the company since 23 days but complaint not resolved yet.
Now this is end up of my patient and going for legal action.